Location Basingstoke, GB Department Name CN Performance Measurement and Intelligence Manager (113750) G1 About Network Rail Join Network Rail - Where People and Connections Matter At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more. We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. If you're ready to make a real difference, we'd love to hear from you! Brief Description Your decisions make all the difference As a train delay attributor, you'll be passionate about providing great customer service, so when trains are delayed passengers, train and freight operating companies are fully informed of the situation in a timely manner. Our attribution team monitors real time train operations and allocates reasons for any delays. As part of the application process for a Train Delay Attributor, all applicants are required to complete some pre-screening questions. These questions require time and concentration so please prepare for this accordingly, ensuring you read each question carefully before responding. And if you make the grade then you can look forward to a rewarding and fulfilling career with a company that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work. About The Role (External) Your investigative skills matter. As a train delay attributor you'll record, report and support solutions around train delays onyour part of the rail network, helping to keep millions moving every day. You'll have a keen eye for detail as you're working with delay data, and you'll also be able to develop a good rapport with a wide range of people across your part of the network as you work to find out the root cause of each delay. You'll also be able to deal with competing deadlines, confirming responsibility of each delay with both accuracy and pace. And if you make the grade then you can look forward to a rewarding and fulfilling career with acompany that recently joined the top 50 in the Glassdoor's 2021 Best Places to Work. When delays happen, you'll build an accurate picture of the reasons behind them. Using data and working with our signaller community and other colleagues across the railway you'll get to the heart of each delay. Having recognised the situation, you will then use this to create accurate reports and attribute the reasons for the delays. If train reporting procedures fail, you'll make a difference, from advising managers to agreeing the use of alternate train time information. Your Skills Matter You don't need rail experience but you do need to show how your transferrable skills meet the following. Data skills - You'll need strong analytical skills and be confident in working with data. People skills - You'll be able to build strong working relationships and manage different stake holder requirements. Agility – With many competing deadlines and the demand for quick and accurate resolutions, you'll be experienced in managing your time with agility and flexibility. IT skills – You'll be using bespoke IT systems and Windows based applications and so you'll be confident in using technology. Confident decision making – making accurate and informed decisions is key in this role and you'll be confident in standing by the decisions you make. Operations knowledge - The ability to develop a good understanding of railway and infrastructure operations and have a good knowledge of your local area are important for this role. Presentation skills – Reporting is a key part of the Train Delay Attributor role and so you'll be able to get your message across clearly, accurately and concisely Shift working – this role involves shift working and to you'll be willing and able to work on a shift basis. This role involves days, nights and weekend working and the job is safety critical. Offers of employment are subject to drug and alcohol testing and passing of the relevant medical assessment and BPSS pre-employment checks. This will include a hearing and eyesight examination How To Apply (External) Salary : £ 45,344 Salary in Training £41039 Closing date : 11th November 2025. - Late applications will not be accepted. Been referred by a friend, then please complete this form Network Rail Benefits – To find out about what benefits we offer, click here Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted. We're dedicated to creating an inclusive environment and we welcome applications from everyone! Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application. Network Rail Benefits – To find out about what benefits we offer, click here All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application. Drugs and Alcohol Standard All successful candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced. You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application. All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information