Job Description
Customer Operations Executive needed in Manchester. This role will start asap and is £14 per hour. This role is 3 months to begin with.\n\nKey Responsibilities and Accountabilities\n\n Customer Support & Programme Administration\n \nProcess bookings and assist customers in securing professional development courses.
\nEnsure a smooth setup of online and in-person programmes. \nKeep customer records accurate and up-to-date, ensuring easy access to schedules, attendance, and certificates. \nMaintain calendars and reminders.
Customer Communication & Engagement\n \nBe the first point of contact for customer enquiries, providing friendly and knowledgeable assistance via phone and email. \nSend timely course reminders, joining instructions, and follow-ups to ensure an excellent experience. \nGenerate and distribute customer certificates upon programme completion.
\nProcessing payments from customers who are booked onto the PD courses Relationship Management & Collaboration\n \nBuild strong relationships with customers, ensuring their professional development journey is smooth and rewarding. \nWork closely with internal teams \nEnsure high-quality service. Skills, knowledge, qualifications required for job\n \nStrong organisational and time management skills and takes ownership of workload.
\nMaintains a consistently high level of accuracy and exceptional attention to detail. \nCommunicates clearly and professionally, both verbally and in writing. \nDisplays proficiency in Microsoft Office packages, including Word, Excel, Outlook, and 365.
\nWorks effectively within a team and embraces collaboration. \nCan establish and cultivate robust relationships with essential stakeholders. \nWorks independently with minimal daily supervision.
\nAdopts an agile mindset and readily adapts to last-minute changes