Join Our Dynamic Team as a Customer Service & Operations Administrator
Location: Bolton Office (Office-Based)
Full-Time | Monday to Friday,9:00 am –5:30 pm (1-hour lunch)
Permanent role
Salary £24.100
Are you a proactive, organised, and customer-focused individual looking to thrive in a fast-paced office environment? We are seeking a Customer Service & Operations Administrator to join our growing team and play a vital role in delivering exceptional service and operational excellence.
About the Role
As a key member of our operations team, you will be responsible for managing inbound and outbound communications, supporting field agents, and ensuring client satisfaction through efficient service delivery. This is a varied role that requires strong communication skills, attention to detail, and the ability to work independently.
Key Responsibilities
* Handle inbound and outbound telephone calls with professionalism
* Deliver outstanding customer service and build strong client relationships
* Manage and escalate initial complaints appropriately
* Accurately process incoming correspondence (letters and emails)
* Allocate tasks to field agents and liaise with the Field Force
* Maintain accurate data entry and client account records
* Produce high-quality written communications
* Monitor diaries and chase reviews
* Ensure compliance with GDPR, ISO Quality & Security Systems, and company policies
* Meet internal and external service level agreements (SLAs)
* Achieve performance targets and quality audit standards
Skills & Experience
* Strong communication and interpersonal skills
* Proficient in IT systems and data entry
* Excellent organisational and time management abilities
* Experience in administration within an office environment
* Ability to understand and action written communication effectively
* Confident telephone manner and complaint handling
* Knowledge of EWIS processes (desirable)
* Financial awareness and problem-solving skills
Qualifications
* GCSEs (Grade C/4 and above) or equivalent
* NVQ Level 1 or 2 (or equivalent vocational qualification)
Personal Attributes
* Punctual and reliable
* Smart and professional appearance
* Team player with a positive attitude
* Committed to self-development and continuous improvement
IND1
Job Type: Full-time
Pay: £24,100.00 per year
Work Location: In person