Experience Design Manager / Facilitator - EY wavespace
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Experience Design Manager / Facilitator - EY wavespace
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Join to apply for the Experience Design Manager / Facilitator - EY wavespace role at EY.
The opportunity
EY wavespace helps clients solve complex challenges faster through collaboration. In a world of rapid change and growing complexity, leaders must rethink their usual ways of working and accelerate transformation to future-proof their business and drive growth.
(Manager grade)
That’s where you come in. At our innovation and collaboration centre in Canary Wharf, we co-create highly impactful immersive experiences. We’re now recruiting an Experience Design Manager / Facilitator to join the team.
The role
You will be a core member of our design and facilitation team, working directly with senior Financial Services clients to develop and deliver workshops that accelerate strategic outcomes.
Key Responsibilities
* Design and deliver client experiences by collaborating with clients and account teams to create and execute high-profile events.
* Identify and articulate desired outcomes by working closely with clients to define their goals.
* Manage projects by overseeing logistics and strategic planning for events.
* Lead group facilitation during workshops, including activities, discussions, and ice breakers.
* Utilize collaboration tools such as Mural and Miro to enhance participation and efficiency.
* Produce post-event deliverables of high quality.
* Build and foster relationships with clients and the wider business.
* Support team growth and development.
Target Skills & Attributes for Success
* Experience designing, managing, and delivering large workshops for clients.
* Excellent communication skills, both written and verbal, with the ability to engage C-Suite leaders.
* Comfort with ambiguity, public speaking, and managing complex stakeholder dynamics in both in-person and virtual settings.
* At least 4 years of relevant experience, including 2 years in design thinking or workshop facilitation.
* Attention to detail and a keen eye for impactful touches.
* Proficiency in PowerPoint and quick learning of new tools and technologies.
* Empathy, patience, collaboration, and leadership under pressure.
Ideally, also have experience or interests in:
* Professional services or consulting.
* Storytelling, improvisation, systems thinking, coaching, leadership development, game development, business development, graphic design, human-centred design, financial services, experience design, facilitation, CX, virtual/hybrid events, participant journeys, high-performing teams, collaboration.
Reporting line: EY wavespace Canary Wharf leadership.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Professional Services
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