Support Worker / Assistant Resident Coach, Stoke-on-Trent
Client:
Response Personnel
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Permanent, Full-time
37 hours a week including approximately 1 in 4 weekends.
Mixed Shift Patterns: 7am-3pm, 11am-7pm, 9.30am-5.30pm
Full clean driving license and access to your own vehicle required.
Our client is a not-for-profit housing association located in Luton. We are seeking an experienced Support Worker to join an established team.
Purpose:
As an Assistant Resident Coach, you will support residents alongside Resident Coaches to deliver positive outcomes, using psychologically informed approaches to provide flexible and adaptive services.
Responsibilities:
* Deliver comprehensive support to residents.
* Work in a psychologically informed, person-centred way.
* Collaborate with the Resident Coaching Team to ensure consistent, positive service delivery.
* Conduct holistic assessments, develop and implement support and risk management plans.
* Maintain daily records of support provided and update internal systems accordingly.
* Liaise with professionals such as social workers, solicitors, translators, police, and education providers.
* Conduct daily coaching sessions.
* Manage your caseload by organizing coaching sessions, attending meetings, making referrals, and providing support.
* Think creatively to deliver effective support.
* Assist with benefit claims and personal contribution charges.
* Help residents develop independent living skills for successful community integration.
* Participate in reflective practice sessions with the team.
* Recognize challenging situations and use appropriate skills to support positive resident behaviour.
* Inform residents of their rights and responsibilities, encouraging participation in service improvements.
* Attend networking and partnership meetings to collaborate with external organizations.
* Follow all policies and procedures, including Health and Safety, Fairness, Lone Working, SOVA, and Child Protection, reporting concerns as required.
* Undertake DBS checks every 3 years and update your manager on any changes.
Skills / Experience:
* Experience working with vulnerable people.
* Understanding social issues such as homelessness, well-being, and support services.
* Psychological insight.
* Knowledge of diversity and equality.
* Empathy and personal resilience.
* Excellent communication skills to build trust.
* Creative thinking and problem-solving abilities.
* Self-motivated and accountable.
* Ability to self-manage and collaborate effectively.
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