Job Advertisement: First Line Support Engineer
Are you passionate about organisational health and thrive in a dynamic, problem-solving environment? We are seeking a talented First Line Support Engineer with 1-2 years of experience to join our innovative team. At our organisation, we focus on enhancing and maintaining organisational health, elevating our clients from good to great.
About Us: We specialise in organisational health consulting, offering solutions tailored to our clients' needs. Whether our clients are leading in their industries or undergoing trans-formative phases, we are committed to leveraging the art and science of organisational health to drive improvement and excellence.
Role Responsibilities:
* Provide first-line technical support to clients, resolving IT issues promptly and efficiently.
* Manage and troubleshoot Azure, Intune, Office 365, Mac, and iOS-related queries.
* Respond to support tickets and requests, ensuring timely resolution and client satisfaction.
* Collaborate with other team members to escalate complex issues as needed.
* Assist in maintaining IT documentation and knowledge base.
Key Skills and Qualifications:
1. 1-2 years of experience in a similar role, preferably in a client-facing environment.
2. Proficiency in Azure, Intune, Office 365 administration, Mac, and iOS troubleshooting....