Job Description
Telent's Infrastructure Services team, part of the Network Services division, is looking for a Service Support & Hot Job Coordinator to support Fibre Build project delivery, with a focus on Health & Safety.This hybrid/agile role requires travel to either our Warwick or Chorley office at least one day per week, with home working flexibility. A full UK driving license is preferred .This is a pivotal role requiring a strong background in administration and coordination. You will monitor and maintain SLA compliance for critical jobs, validate processes, and manage Health & Safety-related activities.
You'll support the PMO & Service Control team by ensuring third-party implementation consistently meets performance criteria. You'll also handle emergency and welfare job orders, ensuring timely responses, and work with multiple external stakeholders to ensure critical deliveries are completed on schedule.What you'll do:Coordinate utility prints, hazard checks, and obtain permissions for Telent and subcontractor site activitiesLiaise with internal teams, subcontractors, and third-party asset owners to secure safe work permissionsSupport and maintain performance frameworks that align with business goals and drive improvementsManage third-party partners to deliver training, processes, and validation toolsEnsure accurate, high-quality data through handling both qualitative and quantitative inputsOversee work order creation in collaboration with subcontractors and Supplier ManagersContinuously improve processes and systems, documenting and communicating changesEnsure compliance with local authority and statutory Streetworks legislationMeet or exceed all client and internal KPIsMaintain data accuracy and process compliance across teams and depotsAdhere to Health & Safety policies and proceduresProvide demand plans to align requirements with available capacity for efficient deliveryApply analysis techniques to address high-priority issuesWork independently while knowing when to escalate or seek guidanceContribute actively to the team's performancePerform other duties as requiredWho you are:You are a proactive, self-motivated professional with strong data analysis and communication skills. You work independently and collaboratively, adapt well to change, and focus on continuous improvement.
You're process-driven, customer-focused, and comfortable at managing multiple priorities. A great opportunity for an experienced Administrator looking to step up, or a Coordinator who is ready to grow.Key requirements:Analyse and present data clearly to support better decision-makingIdentify and help implement process improvementsConfidently apply technical knowledge relevant to the roleEnsure adherence to process standards and quality checksGather, clean, and maintain accurate and reliable dataUnderstand working within constraints and follow privacy/security protocolsPreferably hold City & Guilds or NRSWA Coordination of Streetworks certification - Advantageous to have but NOT essentialKnowledge of safe digging, pipelines, and welfare considerations is advantageous to haveOrganise and prioritise workloads effectively to meet deadlinesCommunicate clearly and provide excellent customer serviceProficient with MS Office, MS Teams, and relevant technical toolsSelf-driven, flexible, and aligned with Telent's values and cultureWilling to go the extra mile and embrace training opportunitiesWhat we offer:A career at Telent spans sectors, technologies, and customers-giving you room to grow, learn, and make an impact. We're committed to creating an inclusive culture that values differences and supports everyone to thrive.Additional benefits include:Overtime opportunities26 days holiday (plus public holidays) with buy/sell optionsCompany pension schemeAccess to a flexible benefits portalOngoing training and developmentFamily-friendly policiesOccupational health and wellbeing supportDiscounts on cinema, dining, and shopping via the Telent Reward SchemeAt Telent, diversity and inclusion are at the heart of what we do .
We want everyone to feel they belong, can be themselves, and are empowered to achieve their full potential.Our Telent Core Values:Be Inclusive, Be Collaborative, Take Responsibility, Be Customer Focused#LI-Hybrid#TJ-HybridAbout TelentTelent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available.
When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.Brilliance brought together.We are guided by our values and behaviours:Be InclusiveTake ResponsibilityCollaborateBe Customer-focussedTPBN1_UKTJ