We are looking to grow our Ledger Management – Credit Control Team to accommodate new business. The role is to assist the team in ensuring that all transaction processing, administration, reconciliation and reporting tasks are carried out in an efficient, accurate and timely manner. Key Responsibilities Investigation/resolution of both legacy and current cash issues. Daily cash book/Ledger maintenance. Review of bank statements/settlement advices. Input settlement transactions to various client systems. Cash allocation and maintenance of related documentation. Raising payments, obtaining required authorisations. Prepare and process journals. Investigating, monitoring & chasing overdue unsettled premium. Prepare various reconciliations for both internal and client purposes. Update internal reporting summaries as required. Summarise and manipulate data to obtain information in required format. Review and update of Client procedure manuals. Contributing to the implementation of new procedures and suggesting improvements to existing systems. Carry out other ad hoc tasks as required. Key Performance Indicators Regular 121 meetings will be held to ensure progression is on track & client requirements are met. Key Relationships Input to monthly/weekly team meetings. Plan and organise workload in conjunction with the team. Liaise internally with other PCIS/PMA teams. Will be working across several clients, adhering to their bespoke procedures and SLA’S. Liaise externally with clients as required. Ongoing support and training to develop the knowledge and skills of new team members. Skills, Knowledge and Expertise Self-motivated, can work well individually or within a team. Good communicator and team player with a committed, positive attitude. Able to prioritise workload and meet deadlines. Keen eye for detail & Investigative mind. Effective problem-solving skills. MS Excel skills, particularly using filters, lookups and pivots. Some previous experience in an administration environment would be beneficial but is not essential. Demonstrates behaviors aligned to the PoloWorks PRIDE values: Pioneering – we don’t stand still Responsible – We do the right thing Inclusive – we all play a role Delivery Focused- we provide services we are proud of Empowering – we equip people to be their best Knowledge & Qualifications Experience with the Insurance industry would be beneficial but is not essential. Experience working with Ledgers/Cash Management would be beneficial but is not essential. Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. Benefits Band 1