Neway International are seeking four Customer Service Assistants to join our client based with West Lancashire Borough Council. Location: Concourse, Skelmersdale, WN8 6LN Hours: 36 hours per week Start Date: 02/03/2026 Duration: 12 weeks (possible extension) Pay Rate: £13.63 PAYE / £17.73 Umbrella IR35: Inside IR35 About the Client West Lancashire Borough Council’s Customer Services team provides the first point of contact for residents accessing council services. The team delivers high‑quality support across telephony, face‑to‑face and digital channels, ensuring enquiries are resolved efficiently and professionally. The Role This temporary assignment supports the Customer Services team during a recruitment period and the implementation of the council’s new food waste initiative. The postholders will act as the first point of contact for all customer enquiries, providing accurate information, resolving issues, and ensuring a positive customer experience across multiple access points. Key Responsibilities Acting as the first point of contact for all council service enquiries Responding to customers via telephone, face‑to‑face and electronic channels Identifying customer needs and ensuring queries are directed or resolved appropriately Supporting Customer Service Points in Skelmersdale and Ormskirk Liaising with internal teams and external agencies to resolve service‑related issues Providing clear, professional and customer‑focused support at all times Interpreting customer queries and advocating on their behalf to secure timely solutions Supporting colleagues and visitors with professionalism and a willingness to learn new systems Candidate Requirements Experience in customer service, ideally within a local authority or public‑facing environment Strong communication and interpersonal skills Ability to manage enquiries across multiple channels Confident using IT systems and learning new processes Professional, adaptable and able to work in a fast‑paced environment Eligibility to work in the UK (required)