Job Description
Service desk engineer (1st/ 2nd line)
I am recruiting on behalf of my professional services client who is looking for an service desk engineer (1st/ 2nd line) this will suit someone who has good technical skills coupled with good communication skills, the ability to deal with a face pace environment and good interaction skills with all levels of the business.
Experience
* Using a ticketing system and following ITIL to manage and close tickets in a timely manner.
* Windows environment experience such as Windows 10 and Mac OSX (JAMF) experience is also preferred
* Office 365 Administration (Active Directory Management, Exchange Management, Microsoft Teams Management, SharePoint Management, Intune, MDM etc.)
* Video & Audio Conferencing administration and support
* Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory
* Troubleshooting networking issues such as TCP / IP, LAN / WAN etc
* Help with setup and configuration of new equipment.
* Creating, updating, maintaining documentation related to the service desk and support functions.
* Any experience within legal, financial services or a similar fast paced environment would be useful
* Open to some travel and supporting some European offices may be required (travel paid for by the company)
Key Skills needed:
• Experience with Active Directory
• Windows 10 and Mac OSX experience (JAMF)
• Experience with Office 365
• Strong communication skills (written and verbal)
• Good organisation skills
• The ability to learn in-house systems and explain them to other people
• Someone who is keen to grow, learn and progress their career in IT
• Any experience in providing support to VIPs, C level members would be useful.
This is a permanent role paying up to £32,000 - £40,000 plus benefits. Office location is close to Liverpool street station (London). This role requires candidates to be onsite and in the office 5 days a week.