Guest Relations Manager - Prestigious Hotel | South Belfast Location: Belfast, Northern Ireland Industry: Hospitality Employment Type: Full-Time Salary: Dependent on experience The Opportunity VANRATH is delighted to be supporting a prestigious hotel in South Belfast with the recruitment of a Guest Relations Manager. This is a fantastic opportunity to join a dynamic, growing team in a well-regarded hospitality environment, where exceptional service and guest satisfaction are at the heart of everything they do. Role Overview Are you passionate about delivering warm welcomes and unforgettable guest experiences? As Guest Relations Manager, you will take the lead in ensuring every guest feels valued from the moment they arrive to the time they depart. You'll be the face of the guest journey, overseeing personalised service and driving continuous improvement in guest satisfaction. Key Responsibilities Welcome and engage with guests throughout their stay, ensuring a seamless and positive experience Handle guest feedback with professionalism, empathy, and timely resolution Manage and respond to special requests, personalising each visit Lead and motivate a small, dedicated guest services team Collaborate with housekeeping, food & beverage, and reservations teams to ensure operational excellence Support and contribute to guest-focused events and engagement initiatives What's on Offer Supportive, team-focused working environment Opportunities for professional growth and career development 28 days annual leave (full-time) Staff discounts and exclusive family/friends rates Is This the Role for You? If you're a natural people-person with a genuine passion for hospitality and leadership, this is a perfect opportunity to step into a rewarding role with real impact. Interested? For more information or to apply, please contact Phil Doherty at VANRATH for a confidential conversation. Reference: INDPD ''5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.'' ''I contacted Vanrath after being laid off by my previous employer. They were fantastic to deal with and found me the perfect role that matched my skill set and experience and within a day or two had an interview lined up. Within the same week I was made a job offer which I happily accepted. So thankful that I contacted Vanrath. Couldn't have asked for a quicker and more professional service.'' ''My experience with Vanrath has been so positive. They were very professional but friendly at the same time. The whole process has been excellent and I've secured a job that I really wanted. I wouldn't hesitate to go through Vanrath again in future as there was no waiting about and they continually kept me updated throughout. Thanks so much again.'' Skills: hospitality bar. restaurant hotel events catering budgets Benefits: Excellent Benefits (Industry Leading)