Salary: £40,000 - 65,000 per year Requirements: Strong problem-solving skills and ability to work under pressure Excellent communication and customer service skills Basic knowledge of networking, operating systems, and common business software applications Ability to follow procedures and escalate issues appropriately Responsibilities: Provide 1st line software support to customer and internal engineers Log work tickets on the customer support ticketing system Triaging and prioritizing support tickets Troubleshoot and resolve basic technical issues, including login problems, software errors, and connectivity issues Log, track, and manage incidents in the service software ticketing system with accurate details Escalate complex issues to 2nd or 3rd line support teams when necessary Install and configure software updates and patches Support in-house applications and bespoke weighing applications Maintain high-level communication with users regarding issue resolution Assist with customer account management tasks, such as password resets and access permissions Technologies: Support More: We are a dynamic company seeking to provide excellent software support in a rapidly developing environment. This full-time role involves being the first point of contact for all software-related support queries, ensuring our customers receive timely and effective assistance. The position offers competitive pay and an opportunity to work closely with a collaborative team dedicated to maintaining high communication standards and customer satisfaction. last updated 9 week of 2026