Job overview
The post holder will be required to work as part of a team providing a booking service to the cardiology department. This requires close liaison with consultants, patients, medical and nursing staff, physiologists and managers.
Main duties of the job
This is a multi-skilled and busy role with frequent requirements for concentration, where the work pattern can be unpredictable with regular interruptions. Handling of complex and sensitive information and the need for confidentiality is integral to the post. The post holder will require a working knowledge of IT systems, in addition to knowledge specific to cardiology. The role will include booking patients for out-patient clinics, diagnostic tests and handling GP, BHT clinician and patient queries. The post holder will be expected to work without direct supervision and will be expected to liaise and communicate as appropriate.
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
1. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
2. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
3. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
4. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
5. As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
6. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
7. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
8. Our mission is to provide personal and compassionate care every time.
9. Our CARE values are collaborate, aspire, respect and enable.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
10. GCSE or equivalent in Maths and English language
EXPERIENCE
Essential criteria
11. Experience of working within the NHS in a similar setting
12. Experience of booking appointments
13. Experience of working in an environment dealing with Highly confidential data
Desirable criteria
14. Experience of and understanding of waiting list management
SKILLS, ABILITIES & KNOWLEDGE
Essential criteria
15. Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers
16. Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets
17. Aware of confidentiality code of practice in relation to staff and patients
18. Ensure punctuality and reliability of self to ensure good relationship within the team
Desirable criteria
19. Happy to work as part of a team
20. Able to work under pressure and deal with conflict situations to an amicable conclusion
21. Good communication skills at all levels and across a range of individuals including clinical staff and patients
22. Knowledge of Trust systems
SPECIAL CIRCUMSTANCES
Essential criteria
23. Able to maintain a flexible approach to the role and duties
Desirable criteria
24. Willing to travel between the 3 hospital sites within the trust
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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