Overview
Role overview: First Line Manager – Aylesbury, Aylesbury Customer Service Centre. Permanent, Full Time. Shift Pattern: Sunday to Thursday. Early Shift 5:30am-02:00pm / Late Shift 1:30pm-10:00pm. Salary £35,000. At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of caring and committed colleagues. Join us as a First Line Manager and you’ll be coaching and motivating your team to ensure the Delivery Centre provides first-class service, resolving logistical and practical challenges, and delivering the best customer experience.
Responsibilities
* Overseeing the running of the site, staffing and other resources
* Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
* Providing regular and consistent performance feedback
* Influencing operational decisions
* Working closely with other internal/external departments to ensure smooth-running operation
* Communicating with and deputising for Operations Manager, working cross-functionally and supporting different work area teams as required
* Creating a safe working environment, adhering to health and safety policies
Qualifications
* Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
* A track record of developing teams to achieve customer-focused results
* Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
* Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
* Ideally, experience working in a logistics or transport environment
Benefits
* 30 days of annual leave (including bank holiday entitlement)
* Competitive pension scheme
* Performance related bonus
* Product discounts on the latest tech
* A range of wellbeing initiatives
Why join us
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to inclusion and diversity in all we do. If you need any additional assistance with your application please email careers@currys.co.uk and we’ll help.
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