We are looking to increase the size of ourteam, and are currently recruitingfor aPartner Support User Testerto join theteam.The role is paying a salary of £25,000 and ishybridworking, minimum 3 days from our Basildon office and the remaining 2 days can be workedfrom home.
Who we are
Stonebridge Mortgage Solutions Ltd is one of the leading dedicated mortgage and protection networks in the UK with a professional community of more than 1,300mortgage and protectionadvisers and 600firms.
Our team is comprised of passionate professionals committed to excellence and continuous improvement. We aim to provide world class support and guidance utilising our cutting-edge systems and regulatory expertise and our revolutionary spirit has the customer at its heart.
* Great company culture
* Performance related bonus (non contractual)
* 22 days annual leave + your birthday off + up to 3 more annual leave days linked to years of service
* Company Pension with optionalmatched additional contributions up to 1.5%
* Flexibility to work from home
* Free breakfast, lunch, fresh fruit snacks, hot and cold soft drinks when working in the office
* 2 days off per annum for charity / communityvolunteering
* 2 half days paid leave for 'me time' to support mental and physical wellbeing
* 1 day paid leavefor 'team time'joining yourteam ina volunteering / community service activity
* Full programme of employee engagement activities
* Company reward and recognition schemes
* Retail discountsand cash back platform
* Salary sacrificeschemes forhome and tech, cycle to work, pension scheme
* Company sick pay
* Option to buy / sell up to 5 additional days annual leave
* Employee Assistance Programme
* £500 employee referral scheme
* Death in service insurance cover
* Critical illness insurance cover
The role
The Partner Support User Tester (PSUT) deals directly with the UK-wide network of professional mortgage and insurance Advisers, in relation to system and process-related queries by phone, ticket and email.
The PSUT will be required to operate as first line support for the testing of new functionality for the Revolution (and surround) systems, providing feedback within agreed timelines to support successful deployment.
Supporting the development of end-user training material, alongside the Business Training Consultants will be a feature of the role.
The PSUT may also handle queries received for network members via various channels and delivering prompt, accurate and clear guidance and/or the fastest and most comprehensive resolution of queries possible. This includes referral and escalation where necessary.
The role also includes identification, escalation and handling queries on any system issues that affectperformance and/or impact on network members’ experience.
Key responsibilities
* Usertesting of new or updated Revolution functionality and report results back to the developers and key Stonebridge staff
* Support production of training material for new or updated Revolution functionality
* Manage calls and incoming tickets/emails to standard and in line with targets
* Refer items to other teams as required and escalate items where applicable
* Identify and report issues to IT/Dev teams affecting performance and/or member service
* UAT testing experience an advantage but not essential
* Ability to create training materials for internal and external colleagues
* Eligibility to work in the UK and everything it takes to successfully complete pre-employment screening.
How to apply
Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.
Individuals with different cultures, perspectives and experiences are at the heart of the wayStonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.
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