Catering Retail Manager
Surrey
£42,000 + bonus up to 10%
5 days out of 7 (40 hours per week)
About the Setting
This role is based at one of the UK's most iconic visitor destinations—an historic garden attracting over a million guests each year and home to one of the world's largest and most diverse plant collections.
The site offers seven unique catering outlets, ranging from a bustling Food Hall and café to mobile units and relaxed family dining spaces. All outlets operate during the day only, except for occasional private events. A trusted onsite catering partner manages day-to-day delivery and supports the functions operation.
The Opportunity
We're seeking an energetic, people-focused Catering Retail Manager to take ownership of the main Food Hall. You will lead a team of approximately 15 colleagues with the support of an Assistant Manager, reporting directly to the Head of Operations.
What We're Looking For in a Catering Retail Manager
We want a hands-on leader—not someone based in an office. You should be confident, charismatic, and instantly recognisable as the person in charge. Responsive, organised, and passionate about standout customer service, you'll thrive in a lively, guest-driven environment.
Background MUST include:
High-volume retail catering
Staff dining / B&I environments
Key Responsibilities
Lead, motivate, and inspire the Food Hall team to deliver exceptional service
Maintain high operational standards and ensure smooth daily running
Drive sales, manage stock, and support key financial targets
Create a welcoming environment that reflects the destination's brand and guest expectations
Collaborate closely with onsite catering teams and the wider operations and functions teams
Recruit, train, and develop team members
What We Offer
£42,000 salary
Up to 10% bonus (50% company performance, 50% site performance)
A unique working environment set within extraordinary gardens
The chance to make a real impact at one of the UK's most visited cultural attractions
FOH1
TPBN1_UKCT