Were hiring an Administration Officer for a respected and growing business that works with some of the UKs largest retail, banking, and commercial brands. Youll be helping customers resolve overdue debts, setting up sustainable payment solutions, and supporting them on their path to financial recovery.
Are you a confident communicator, quick on your feet, and motivated by results? Do you want a role where your conversations can lead to real impact and real rewards?
This is an Administration role where communication, empathy, and resilience are key and where your ability to handle difficult conversations is truly valued.
As an Administration Officer you will be dedicated and detail-oriented. In this role, you will be responsible for managing and updating customer accounts, ensuring they are progressing appropriately through various stages. This includes recording activities such as Enforcement Agent visits, telephone calls, and correspondence. You will negotiate payment arrangements in line with client guidelines and handle both standard and bespoke correspondence. Additionally, you will interact with defendants, clients, debt advisory groups, and third parties via telephone and in-person to resolve accounts. A key aspect of the role involves identifying and appropriately handling potentially vulnerable customers, ensuring actions align with client instructions. You will also need to understand differe...