:
Program Ownership & Strategy
1. Lead and cultivate the EMEA Returnable Drum Program strategy to align with regional business needs, operational capabilities, and global sustainability goals.
2. Lead the EMEA Returnable Drum program by setting operational standards, amplifying customer voices, and encouraging collaboration among cross-functional peers.
3. Ensure customer forecasts are tracked against contract obligations and communicate demand to support site supply and capacity planning.
Product Lifecycle & Innovation
4. Direct cross-departmental teams in crafting, testing, and rolling out fresh Returnable Drum program configurations or technologies to enhance adoption, uniformity, and growth within essential market segments.
5. Conduct driven benchmarking and stay current on balanced packaging trends, return logistics, and regulatory shifts in EMEA.
6. Lead the EMEA Returnable Drum team in proactive oversight of customer contracts, asset management, and program demand adjustments.
7. Work together with the General Manager of Custom & Bulk Services to assess new business proposals and projected investments needed for expansion.
Team Management & Collaborator Coordination
8. Empower the EMEA Returnable Drum team to thrive by providing mentorship and innovative solutions for overcoming implementation challenges.
9. Collaborate closely with EMEA marketing and commercial teams to grasp customer difficulties and incorporate returnable packaging solutions into regional sales strategies.
10. Liaise with supply chain and operations to ensure logistical feasibility and return infrastructure readiness.
11. Partner with EH&S, regulatory, and legal functions to ensure product compliance with local and international transport, reuse, and safety regulations.
Customer Relationship Management
12. Support quarterly business reviews (QBRs), executive presentations, and customer-facing collateral.
13. Gather voice-of-customer (VOC) insights to drive solution composition and optimization.
Metrics & Reporting
14. Monitor and share program benchmarks, such as return rates, usage trends, cost/benefit performance, and environmental impact.
15. Use data findings to emphasize key hurdles that may affect the General Manager of Custom & Bulk Services and site leaders' performance or customer experience.
Qualifications:
Required:
16. Bachelor’s degree or equivalent experience in Business, Engineering, Supply Chain, or a related field.
17. 5+ years of product management, program management, or supply chain experience.
18. Proficient in analysis and planning.
19. Excellent communication and cross-functional leadership abilities.
20. Experience working in a matrixed, multinational organization.
Preferred:
21. Prior experience in packaging sustainability, returnable assets, or logistics within the chemicals, life sciences, or manufacturing industries.
22. Familiarity with EMEA regional regulatory compliance and supply chain operations.
23. Proficiency in one or more European languages is an advantage.
24. Operates with moderate supervision and high autonomy.
25. Contributes to business-level initiatives and drives measurable results.
26. Recognized as a subject matter expert in product or program domain.