We're looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions.Client Support Executive - OnboardingLocation: Hybrid &x2013; 2 days in our Wilmslow office, 3 from homeWorking Hours: Full-time Citation is one of the UK&x2019;s leading providers of Health & Safety, HR, Employment Law and ISO services to businesses. But we&x2019;re far from average &x2014; our people bring their personalities to work, not just their policies It&x2019;s a great place to work because of the people we employ. Fun, professional, and supportive, we&x2019;re looking for likeminded individuals who bring passion and positivity to what they do. If our culture sounds like the right fit for you and you&x2019;re excited to be part of our success story, we&x2019;d love to hear from you. The role: As we continue to grow and invest in service and technology, we&x2019;re recruiting a Client Support Executive to join our Onboarding team. In this role, you&x2019;ll:&x2022; Provide exceptional telephone and online support to clients across the UK&x2022; Welcome new clients and deliver training on our platform&x2022; Make proactive touchpoints with clients throughout their contract &x2022; Ensure clients gain maximum value from their Citation service About you: We&x2019;re looking for natural problem solvers who can take ownership of queries from start to finish, identifying needs and offering effective solutions. Whatever your background, if you&x2019;re passionate about delivering outstanding customer service, we can teach you the rest. You&x2019;ll be someone who: &x2022; Engages confidently and professionally over the phone&x2022; Learns new systems quickly and uses information to support clients effectively&x2022; Puts the client first, making it your mission to understand their needs and exceed expectations Here&x2019;s a taste of the perks we roll out for our extraordinary team members: &x2022; 25 Days of Holiday Bank: We&x2019;re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.&x2022; Birthday Bliss: Your birthday isn&x2019;t just another day on the calendar; it&x2019;s YOUR day Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.&x2022; Post-Wedding Bliss: Newlyweds, we&x2019;ve got something special for you too Extra weeks of holiday to bask in the glow of post-wedding happiness.&x2022; Growing Families: We&x2019;re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.&x2022; Healthcare cash plan: Your well-being is our priority. That&x2019;s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.&x2022; Pawternity Leave: Welcoming a new furry friend Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience&x2022; Community Days: Looking to give back Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Ready to Apply If you&x2019;re passionate about client support, love problem-solving, and want to work in a fun and supportive team, apply today and start your journey with Citation