Scheduler / FM Helpdesk Coordinator
JDR Recruitment is recruiting for a Scheduler / FM Helpdesk Coordinator to support the delivery of building maintenance services.
You will act as the central point of contact for maintenance requests. You log jobs, schedule engineers, track progress, and update clients. The role requires strong organisation, clear communication, and the ability to manage multiple tasks at the same time.
You work closely with engineers, subcontractors, and operations teams to keep maintenance work running efficiently.
Key Responsibilities
Helpdesk Management
* Receive maintenance requests via phone and email
* Log service requests into the helpdesk or CAFM system
* Categorise jobs based on priority and service level targets
* Provide updates to clients on job status
Scheduling and Planning
1. Schedule engineers for reactive and planned maintenance work
2. Allocate jobs based on engineer location, skill set, and availability