Job Description Job Description: To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one. Greet customers warmly and create a welcoming atmosphere. Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail. Handle customer complaints and resolve issues professionally and courteously. Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly. Monitor and restock condiments, napkins, cutlery, and other supplies as needed. Assist in monitoring inventory/stock levels and report any shortages to the management. Maintain a positive work environment by fostering teamwork and cooperation Be aware of COSHH regulations and use appropriate protective equipment when using chemicals. Adhering to dress code policies. Demonstrate excellence Adhere to food safety and hygiene regulations to maintain a safe environment. Follow proper hand hygiene procedures and maintain personal cleanliness. Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.