Paralegal
£26,500 to £30,000 plus performance-based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B). Monday‑Friday, 37.5 hours. Manchester, Stratford‑Upon‑Avon, Bristol – youll complete your 6‑month training at one of our offices, then youll have the option to work in a hybrid way.
Were looking for Paralegals to join our Co‑op Legal Services probate team. Youll need a background in either law, insurance, finance or experience managing cases or claims end‑to‑end. If youre looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us.
Why this job matters
In this role, youll be there for our customers during one of lifes most difficult moments following a bereavement. Youll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, youll help make a tough time a little easier. Its a chance to make a real difference to our customers lives at a time when they need us most.
What youll do
* Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
* Be supported by the latest technologies, including AI, to assist you in the management of files
* Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
* Use a case management system to manage your work, making sure its always accurate and up to date
* Engage with third parties, in particular financial institutions, and government bodies
* Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions
What youll bring
* A background in either law, insurance, finance, or experience with managing cases/claims end‑to‑end
* IT proficiency with the ability to learn new systems quickly
* Excellent customer service skills with the ability to put the customers interests at the heart of what you do
* Great organisational skills – youre able to manage your own workload and prioritise in a fast‑paced environment
* Great verbal and written communication skills with the confidence to speak to clients on the phone
* Emotional resilience and the ability to be professional even in difficult situations
Benefits
* A pension with up to 10% employer contributions
* Incentive scheme up to 10% after probation depending on performance
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* 30% discount on Co‑op products and 10% off other brands
* Stream – early access to a percentage of your pay as you earn it
* Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
* 24/7 colleague support service
* Coaching, training and support such as study leave, to help you develop your skills and progress your career
* Cycle‑to‑work scheme
A place where youll belong
Were building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. Were proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, well support you.
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