Job Description:
We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client.
The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.
Responsibilities
Working on behalf of DXC Technology.
Providing a wide range of Deskside support to end users in office environments
Work to resolve issues accurately and efficiently, within set targets and in a professional manner
Maintain a dedicated commitment to service quality & customer experience
Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
Work comfortably on your own, or part of a team, identifying and prioritising incidents, requests, & escalations accordingly
Work well within the client environment
Ensure that all activity is accurately documented and recorded in line with ITIL practises
Contribute to the creation and up-keep of Knowledge Base Articles
Be comfortable working in a highly regulated environment, adhering to local and global policies
Work healthily and safely, in accordance with DXC training and policies
Adhere to all IT Asset Management procedures & policies
Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks
Be prepared to engage with ad-hoc tasks with a best effort and positive attitude
Work comfortably in comms areas, providing Hands and Eyes support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams
Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients
Essential Skills
Ready to learn and face new challenges
Excellent written and verbal communication skills
Ability to work independently and as part of a small team
Ability to work well with global teams
Experience of working in Desktop support role (3yrs+)
Tested software and hardware troubleshooting skills
Experience of supporting all Windows operating systems
Experience of supporting Microsoft Office suites including Office 365
Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
Server Hardware support experiencing (racking & providing Hands & Eyes support)
Printer hardware knowledge
Willingness to support essential out of hours work when required
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
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