We are looking for a proactive and detail-oriented Credit Controller to join our client based in Barnard Castle. Reporting to the Finance Manager, you will take ownership of managing the company’s accounts receivable portfolio, reducing debt levels, and maintaining excellent customer relationships. This is a great opportunity to make a real impact in a growing business while working within a supportive and collaborative team.
You will be responsible for, but not limited to, the following duties and responsibilities:
1. Credit risk management: Assess and monitor the creditworthiness of new and existing customers through financial analysis, credit checks, and payment history reviews.
2. Debt collection: Engage with customers to agree payment plans, negotiate terms, and resolve queries or disputes. Where necessary, escalate problem accounts and initiate proceedings to secure outstanding debts.
3. Customer relationships: Build and maintain strong relationships with customers, ensuring excellent service and clear communication. Work collaboratively with internal teams to resolve billing issues and implement process improvements.
4. Sales ledger administration: Manage daily invoicing, credit notes, and payment allocations. Reconcile customer accounts, produce month-end reports, and issue account statements. Proactively monitor accounts to ensure timely payments.
5. Reporting & documentation: Maintain accurate records of customer interactions, transactions, and sales activities in the CRM system. Generate regular reports on Accounts Receivable balances.
About you:
We’re looking for someone who is organised, confident, and commercially aware. You’ll thrive in this role if you enjoy problem-solving, building strong relationships, and working with numbers.
6. Minimum of 2 years’ experience in accounts receivable, credit control, or a similar finance role.
7. Strong knowledge of accounting principles and credit risk management
8. Proficiency with accounting software and MS Office (especially Excel)
9. Excellent communication skills and professional telephone manner
10. Ability to build rapport, resolve conflicts, and maintain a customer-focused approach
11. Highly organised, self-motivated, and able to work both independently and as part of a team
For more information about this role, please speak with Nicola at Si Recruitment.