Our client, a renowned industry leader in creating innovative climate solutions is seeking a skilled Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.
On offer: Competitive base salary of up to £45,000 per annum including extensive benefits: Private Medical Insurance, company bonus, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.
As a Technical Support Engineer, you will be responsible for efficiently planning and allocating technicians to customer site visits, ensuring the right skills are matched to each project, installation, decommissioning, or breakdown. This critical role involves proactively managing a high-volume workload, providing technical support to technicians, and building strong customer relationships as a trusted point of contact. Your expertise and dedication will contribute to the company's mission of creating a sustainable world and delivering innovative climate solutions.
Responsibilities:
* Plan and allocate technicians to customer site visits based on skill sets for project work, installations, decommissioning, and breakdowns
* Proactively manage a high-volume workload across the UK, ensuring efficient resource allocation and timely processing of work orders
* Provide technical support to technicians, troubleshooting issues and offering guidance to ensure successful completion of tasks
* Collaborate with Hire, Sales, and Operations teams to share customer insights and foster relationships through exceptional customer service
* Diagnose system problems during product installation and servicing, working closely with various internal teams to resolve issues efficiently
* Identify areas for sales opportunity improvement and conduct qualitative and quantitative analysis of customer care interactions
* Ensure accurate information transfer via CRM and operational systems, generating regular reports to support data-driven decision making
* Assist service/hire desk and customer care teams with administration during peak times, contributing to overall team success
Who They’re Looking For:
* Proven experience in a service or field-based technician role, or as a Sales Engineer with quality customer care experience
* Strong understanding of customer service principles and fulfilment with effective communication and negotiation skills
* Excellent interpersonal skills to build and maintain customer relationships and motivate technicians
* Strong analytical thinking and problem-solving abilities
* Proficiency in using customer service software, CRM systems, MS Office Suite, and diagnostic software
* Familiarity with field service time and attendance systems is an advantage
* Confirmed legal right to work status in the UK and a valid UK Driver's Licence
* Knowledge of health and safety regulations, with F-gas certification being an advantage
This company is dedicated to shaping a better future and their team of skilled professionals collaborates to deliver cutting-edge solutions that make a positive difference in the lives of their customers and the world at large.
If you’re looking for a challenging role with genuine opportunities for growth, apply now and take your career to the next level