✨ Be Part of the Team that Powers Lakelovers! ✨ Salary: Up to £25,000 per annum Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week). Location: Option to work at either our Windermere or Keswick office in Cumbria. About the Role We’re looking for a proactive and people-focused Account Manager to join our busy team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience What You’ll Do: Be the primary contact for owners, offering guidance and support Respond to guest and owner queries quickly and efficiently Keep accurate records of all communications Work with owners to improve property performance and compliance Collaborate with teams across Property Services, Quality & Revenue Management Handle feedback to help improve guest satisfaction What You’ll Bring We’re looking for someone who brings: ✅ Customer service or customer relations experience ✅ Strong communication and organisation skills ✅ Confidence working independently and as part of a team ✅ IT literacy, especially MS Office ✅ Ability to problem-solve under pressure ⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience. Who Are Lakelovers? Lakelovers, part of Sykes Holiday Cottages, has been creating unforgettable Lake District holidays since 1977. We handpick unique properties, maintain the highest standards, and make sure every guest leaves with a smile. With over 40 years of experience, we pride ourselves on quality, friendly service, and making a positive impact on our community and environment. Why You’ll Love Working With Us At Lakelovers & Sykes, we believe in doing right by our people: Annual bonus – up to 10% of salary 33 days holiday (including bank hols) extra days with long service Your birthday off, just because! Two paid volunteering days each year Proud to be a BCorp – committed to people & planet Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay) Generous discounts on stays for you, family & friends Employee savings scheme 24/7 mental health support health cash plan Loads of training & development opportunities ⭐ Long service awards We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help. Apply now and help us create amazing holidays in Wales!