Job Description
Reporting to the Head of NPD Own Brand, you will lead and support all aspects of Quality Assurance across the By BEAUTY BAY product lifecycle. This role is responsible for managing global third-party QA and regulatory activities, while acting as a key technical partner to the in-house NPD team. Playing a critical role in ensuring product quality, safety, compliance, and consistency, from concept through to post-market performance.
Key Responsibilities
* Own and manage QA ensuring consistent standards across all markets
* Drive quality as a core pillar in supplier selection and ongoing supplier performance management
* Oversee the creation, implementation, and control of product specifications and associated documentation
* Manage change control processes throughout the product lifecycle
* Lead batch release processes, retained sampling, storage, and product disposition (including destruction where required)
* Manage supplier quality performance through third-party audits, spot checks, and KPI tracking
* Review manufacturing schedules and coordinate external/outsourced QC inspections
* Evaluate QC reports and make informed decisions on product acceptance, rejection, or rework actions
* Partner with suppliers to drive continuous improvement initiatives
* Oversee incoming goods inspections and warehouse quality checks
* Collaborate with operations teams to resolve inbound and outbound quality issues
* Manage stock investigations, including sortation and re-inspection where necessary
* Provide expert technical guidance to NPD throughout product development
* Ensure quality, regulatory, and compliance considerations are embedded in all product decisions
* Support collaborations and special projects with specific technical or quality requirements
* Support the management of outsourced regulatory affairs activities
* Ensure all products are compliant and registered in line with launch timelines and market requirements
* Maintain strong oversight and knowledge of global cosmetic regulatory standards
* Lead investigations into product issues and complaints, identifying root causes and corrective actions
Our Ideal Candidate
* Proven experience in QA/QC role within the beauty or cosmetics industry
* Strong understanding of global cosmetic regulatory requirements
* Experience working with third-party manufacturers and suppliers
* Excellent analytical and problem-solving skills with strong attention to detail
* Strong organisational skills with the ability to manage multiple priorities and meet deadlines
* Confident communicator, able to present technical information clearly to cross-functional teams
* Proficient in Microsoft Office (particularly Excel and Word)
* Proactive, flexible, and solutions-oriented approach
* Collaborative mindset with a willingness to support and share knowledge across teams