1. Ensuring the housing register is administered effectively, efficiently and accurately.
2. Respond to customer and agency enquiries in relation to accessing housing in accordance with Home Choice Lincs allocations policy, partnership lettings policies, and corporate and directorate procedures.
3. Making decisions regarding eligibility and priority for those applying to the housing register based upon sensitive information ie care plans, child in need plans and criminal convictions.
4. Dealing with vulnerable and distressed customers with over the telephone or via email.
5. Ensure all necessary documentation is requested from applicants and professionals ie health, Probation, social care, Home Office, landlords, support providers to apply policy.
6. Ensuring the documentation received is checked and validated.
7. Liaising with Partners regarding current and former tenant rental arrears and behaviour to correctly assess and activate housing register applications.
8. Organising marketing events in liaison with the Lead Officer.
9. Referring applicants who are at risk of homelessness to the Homelessness Prevention Service.
10. Signposting to the housing related support team.
11. Implementing policy on banding eligibility.
12. Liaising with the system provider and with partner staff on system issues.
13. Giving practical support to partners regarding training and technical issues.
14. Advertising properties for non-partner landlords and providing shortlist data and advising landlords on the advertising process, ensuring consistency and accuracy.
15. Carry out any other duties as required from time to time as reasonably required to sustain and enhance the housing register process.
Job Types: Full-time