Job Description: Account Manager – Strategic Expansion (NORAM & EMEA)
* Salary Range: Circa £45-60K + Commission
* Location: UK – London Office (3-4 days a week)
* Reporting To: Sales Director
Overview & The Opportunity
We are recruiting for a fast-growing technology company, recently named one of the UK’s Fastest Growing Technology Companies by Deloitte. The companyt is a Preferred AWS Partner and a Microsoft migration partner for Azure and Azure Virtual Desktop.
The core mission is to enable organizations to modernize and manage their critical applications without disruption. Their solutions help customers achieve compliance and eliminate dependency on outdated, costly systems.
This is a strategic growth role for a proven Account Manager to drive revenue growth across a portfolio of existing customers in North America and Europe. The focus is squarely on expansion and achieving a targeted net growth of 25% per account.
Key Responsibilities
The Account Manager will serve as a sales expert and evangelist, focusing on long-term relationship building and strategic account expansion:
* Account Growth Strategy: Develop and maintain a detailed account plan (e.g., "blue sheet") for each account to achieve the targeted 25% net growth.
* Revenue Expansion: Identify and pursue all opportunities to expand product deployments, including additional nodes, users, servers, and applications.
* Relationship Management: Engage regularly with assigned customers across NORAM and EMEA to build strong, long-term relationships and a network of contacts at multiple levels.
* Churn Mitigation: Monitor deployments to ensure customers are realizing full value from products, proactively addressing risks of churn, and securing timely renewals.
* Partner Coordination: Work with the company’s network of resellers and partners to support end customers and coordinate all sales and account activities.
* Cross-Functional Collaboration: Partner closely with the Professional Services team to ensure successful delivery outcomes and with Marketing to build case studies and secure customer references.
* Forecasting & Reporting: Work with Finance and Sales Operations to manage renewal/expansion proposals and processes efficiently.
Required Skills & Experience
The Ideal Candidate Will Bring:
* Proven Sales Track Record: Demonstrated success in growing existing customer accounts through strong relationships and value-based selling.
* Software Sales Expertise: Hands-on experience in software sales, whether on-premise, cloud, or SaaS, with a clear vision for positioning and selling software products.
* Strategic & Technical Understanding: A strong understanding of enterprise IT environments, cloud migration, or software deployment is highly desirable.
* Global Acumen: Experience working across multiple regions or time zones, particularly NORAM and EMEA.
* Soft Skills: Must be flexible, dynamic, proactive, and resilient, remaining effective through fast-paced or shifting situations.
* Accountability: Self-motivated and accountable, taking ownership of work and driving continuous growth.