Due to continued growth, our award-winning Estate Agency client is seeking an Compliance Manager to join their successful Mortgage Services team. You will be based within their main hub based in Quedgeley, Gloucester. This is a fantastic opportunity to join a well-established company that prides itself on providing an exceptional service to all its customers! They are seeking an experienced and detail-oriented individual to play a pivotal role in safeguarding regulatory standards, advice quality, and customer outcomes. This is a key leadership position responsible for overseeing sales quality monitoring, regulatory reporting, complaints handling, and compliance governance within a fast-paced, target-driven mortgage environment. Responsibilities: -Act as a designated Key Individual for regulatory control functions, ensuring the business meets FCA regulatory standards and network requirements -Monitor and report on Advisor Incentives, ensuring structures align with regulatory expectations -Conduct regular SQR assessments to monitor advice quality, documentation standards, and regulatory adherence -Oversee the Sales Quality Monitoring framework -Oversee the handling of customer complaints in line ensuring fair customer outcomes -Conduct new advisor checks (Sales Quality) to ensure competency and compliance -Perform pipeline & report checking -Produce and analyse weekly and monthly compliance and sales MI, identifying trends, risks, and improvement opportunities -Compile and maintain Performance & Engagement Data ensuring accurate collation and reporting -Manage and monitor the Sweep Up process to ensure incomplete or outstanding compliance items are resolved -Support onboarding of new advisors ensuring CRM processes and compliance checks are correctly implemented Candidate Attributes: -Proven experience in a mortgage compliance or quality assurance role -Experience operating within a mortgage network environment -Understanding of CRM systems and compliance platforms -Highly detail-oriented with strong analytical skills. -Confident communicating with advisors, senior leadership, and external stakeholders -Calm, measured, and solutions-focused under pressure Hours: Full or part time hours between 9am – 5:30pm, Monday – Friday Salary: Up to £30k (pro rata) profit share bonus, car allowance, free parking and a generous holiday allowance