Salary: £45,000 - 45,000 per year Requirements: Excellent verbal and written communication skills, with an eye for detail Experience with technical service provision (support, managed services, consultancy) Experience managing Microsoft 365 Experience meeting ISO 27001 compliance requirements Organised and able to prioritise Experience managing client expectations and staying calm under pressure Responsibilities: Assist the Head of Technical with the development of our services and service delivery Liaise with the Operations Department to improve our security and meet ISO 27001 compliance requirements Act as a point of escalation for service-based client feedback, ensuring client satisfaction is maintained with all service deliveries Build and maintain relationships with key customer and software partners to support our message of excellence Oversee Managed Service requests and maintain SLAs Manage Professional Services bookings with clients Assist in the creation of Statement of Work and Job sheets for Professional Services engagements Provide first and second line help desk technical support Provide internal office IT support to the team where required Technologies: Support Microsoft 365 Security Office 365 More: We are seeking an IT Service Delivery Manager who will play a key role at the intersection of our Technical and Operations teams. This position involves translating technical capabilities into well-defined, repeatable, and scalable service offerings that deliver clear value to our clients. We offer a collaborative work environment focused on compliance, automation, efficiency, and continual service improvement. Join us to help shape the future of our services. last updated 16 week of 2026