The vacancy Bank Independent Living Scheme Officer (Zero Hours Contract) Location: Tewkesbury and surrounding areas Contract Type: Zero hours (flexible shifts) Hourly Rate: £14.12 per hour (Inclusive of holiday pay) Closing Date: 14th July 2025 (please apply early - we may close applications sooner if interest is high) Are you a naturally caring person who builds rapport easily, puts others at ease, and is passionate about delivering excellent customer care? If so, you could be just who we're looking for. At Bromford, we're looking for a compassionate, flexible and proactive Bank Independent Living Scheme Officer to join our team, supporting our schemes across Tewkesbury and the surrounding areas. This is a zero hours role - ideal for someone with availability during the week who can cover shifts on an ad-hoc basis, sometimes at short notice. What you'll be doing: Providing housing-related support to vulnerable and older residents across our independent living schemes Building strong, trusting relationships with customers to help them feel safe, supported, and independent in their homes Carrying out health and safety checks, managing communal repairs, and completing annual reviews Acting as a visible, consistent presence on-site - offering reassurance and connection to residents Promoting wellbeing and independence by being that vital, friendly point of contact What we're looking for: Someone empathetic, patient, and genuinely interested in the lives and needs of older people A confident communicator who's not afraid of difficult conversations Self-motivated and flexible - able to manage your own workload effectively Strong at influencing and building relationships, even in challenging situations Experience working in a customer-focused role, ideally with older people A good understanding of policies, procedures, and professional standards What you'll need: A full UK driving licence and access to your own vehicle Willingness to travel between schemes in the Tewkesbury area An enhanced DBS check (we'll guide you through the process) Make a real difference, one visit at a time. Join Bromford as a Bank Independent Living Scheme Officer and help support our communities to thrive. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.