Overview
CBRE is the global leader in real estate services. CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job title: Helpdesk Coordinator. Location: Beeston, Nottingham, England, United Kingdom.
Responsibilities
* Manage CAFM system as key user on site including PPM records, reactiv es, and reporting.
* Answer calls and emails for the business in a timely fashion.
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment.
* Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
* Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
People & Development
* Promote and maintain CBRE culture.
* Collate and process timesheets and expenses weekly in absence of Contract Support.
* Communicate effectively and build/maintain relationships at all levels with internal and external customers.
* Attend and participate in any relevant training courses.
Contract
* Alongside Contract Support assist with the monthly customer report.
* Provide comprehensive reports relating to all jobs raised through the CAFM system.
* Analysis and comprehension of reports relating to CAFM system.
* Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
* Logging hazards & customer feedback on the QHSE Management Portal.
* Perform any other duties or responsibilities as requested by the Contract Manager or Management Team.
Finance
* Understand procedures and processes and operate them to the required standard (e.g., obtaining supplier quotes and uploading onto internal system for client approval).
* Arranging agency cover & submitting hours on portal.
* Updating the CBRE Performance Portal as and when required.
Person Specification
* Organised – Works in a structured way; thinks ahead to prioritise workload.
* Logical – Works in a clear and consistent manner.
* Attention to detail – Thorough in carrying out a task with a high degree of accuracy.
* Assertiveness – Confident, effective in putting across point of view to others.
* Persistence – Follows through to resolution.
* Customer and team focus – Puts customer and team needs first; always considers impact of actions.
Job function
* Information Technology
Employment type
* Full-time
Seniority level
* Entry level
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