Technology and Data Support Co-ordinator Stowmarket37.5hours a week£30,000-£40,000pa DOE We are looking for a proactive problem solver with a passion for IT and data, and strong analytical skills. You will be responsible for providing first-line IT support to colleagues onsite. Excellent communication skills are essential, along with the ability to manage workloads effectively and remain responsive.Key Responsibilities
* Provide first-line IT support, resolving hardware, software, and networking issues.
* Liaise with external IT support partners, helping to streamline processes and reduce external reliance over time.
* Collect, prepare, and analyse data to support leadership decision-making.
* Build and maintain dashboards and reports using Power BI.
* Support ongoing improvements to systems, processes, and data workflows.
* Maintain documentation for IT systems, processes, and data sources.
* Assist in onboarding and supporting staff with IT tools and systems.
Who We're Looking For
* Analytical mindset with proven experience using Power BI- desirable.
* Adaptable and able to thrive in a fast-paced, evolving environment.
* Excellent communicator with the ability to work well across teams and levels.
* Confident, positive, and eager to learn.
* Able to explain technical issues in a user-friendly way.
* Familiarity with IT support tools such as ticketing systems and remote support platforms.
Role Requirements
* Proven experience providing IT support within a business environment.
* Strong working knowledge of Power BI, Excel, and/or other visualisation tools.
* Experience collaborating with external IT providers.
* Understanding of IT infrastructure, networking, troubleshooting, and hardware/software support.