Independent Living Scheme Manager (with Care)
Location: Gordon Colling House, Bedford, MK42 0SJ
Salary: £31,992.21
Employment: Full Time (37 hours) – Permanent
We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high‑quality, responsive service for customers living in Independent Living with care scheme. This is a varied and rewarding role where you'll oversee the day‑to‑day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community.
Key Responsibilities
Housing & Scheme Management
* Manage allocations, lettings, and tenancy‑related matters.
* Monitor performance against KPIs including occupancy, arrears, and service delivery.
* Maintain strong relationships with residents, ensuring timely support and engagement.
* Ensure properties and communal areas are safe, compliant, and well‑maintained.
Community & Resident Engagement
* Build a vibrant, inclusive community through events and ongoing engagement.
* Support residents across mixed tenure types, ensuring equitable service.
* Act as a visible and approachable presence within the scheme.
Partnership Working
* Work closely with on‑site care teams, contractors, and ancillary services.
* Collaborate with external agencies to coordinate support for residents.
* Build strong relationships with key stakeholders and partners.
Safeguarding & Risk Management
* Carry out needs and risk assessments, ensuring residents' safety and wellbeing.
* Manage safeguarding concerns and anti‑social behaviour cases effectively.
* Develop and monitor person‑centred support plans.
Financial & Operational Oversight
* Support budget management and ensure effective use of resources.
* Monitor service performance and contribute to continuous improvement.
About You
You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person‑centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently.
Essential Skills & Experience
* Strong communication and relationship‑building skills.
* Experience managing complex situations and making informed decisions.
* Ability to work independently and manage a busy workload.
* Experience assessing needs, managing risk, and supporting individuals.
* Excellent record‑keeping and administrative skills.
Desirable
* Experience in housing, tenancy management, or supported living.
* Knowledge of safeguarding, ASB, and welfare benefits.
* Experience working with older people or individuals with additional needs.
Our Values
We take responsibility: We do what we say and are accountable for our actions.
We show empathy: We respect and listen to every colleague and customer.
We are better together: We value diversity and achieve more as one team.
We are ambitious: We strive for excellence and make a positive difference.
Benefits: Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
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