Customer Experience Specialist
Contract: Permanent, Full-Time
Location: Maidenhead (Hybrid, flexible working, 3 days in office per week)
Salary: £30,000 per annum
Join Farewill - Transforming the Future of Will Writing.
At Farewill, we help people navigate some of life's most challenging moments with kindness, expertise, and care. Now part of Dignity Funerals, we're continuing our mission to make after-life services simpler, more affordable, and accessible for everyone.
As a Customer Experience Specialist, you'll be the face of Farewill, delivering exceptional service over phone and email-helping customers with their wills, funerals and estate administration. If you're a compassionate problem-solver with a passion for helping others, we'd love to hear from you.
What the day-to-day will look like for you:
1. Providing friendly, confident support over phone and email, ensuring a smooth customer journey.
2. Becoming an expert in our services, from will-writing to funeral planning, and helping customers navigate their options.
3. Reviewing wills to ensure they accurately reflect customers' wishes.
4. Troubleshooting issues independently and escalating where needed.
5. Identifying opportunities to improve processes and mak...