The Opportunity
We have an exciting role for store manager to join our liverpool Penhaligon's team. The working schedule is based on full time schedule working 5 days per week (37.5hrs) Monday – Sunday inclusive.
Our Store Managers are responsible for overseeing our stores, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards. You’ll also build highly motivated teams, and coach and develop them to the next level.
The Store Manager will be responsible for overseeing the store, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards and building highly motivated teams and coach and developing them.
Profit and Sales Generation:
Meeting sales goals
Analysing available sales reports and data to determine the needs of the business, setting business strategies
Support the development of the Fragrance Consultants skills, ensuring tea mis are fluent in all aspects of product knowledge
Demonstrate sales leadership, playing an active role on the selling floor
Customer Service:
Ensure all Fragrance Consultants provide the highest level of customer service
Resolve all customer problems and complaints quickly and effectively, assisting team members where needed
Operations:
Ensure correct staffing levels
Understand and execute cash control procedures including bank deposits, safe funds, petty cash
Merchandising/Visual: Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal
Ensure the selling floor is always picture perfect and reflective of current visual direction
Human Resources:
Working with the Talent Acquisition team to ensure all vacancies are filled in a timely manner with the right candidate
Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results
We'd love to meet you if you have
1. You’re experienced in a niche, luxury environment and pride yourself on excellent customer service
2. You’re results oriented and solutions driven
3. Your interpersonal skills are excellent, and you love building relationships
4. You can influence, negotiate and lead others to action
5. You’re resilient and persistent
6. You’re passionate about our Brand
A few things you'll love about us
7. An entrepreneurial, creative and welcoming work culture
8. A range of learning and development opportunities
9. An international company with plenty of opportunities to grow
10. A competitive compensation & benefits package