Loss Adjuster – Salary £34,000 - £52,000 (dependent on skills, experience, and location)
Are you someone who thrives on delivering exceptional customer service while balancing cost-effectiveness? Do you love visiting customers? In this role, you’ll collaborate with our Home Project Manager team to gather crucial site information, assess liability, and create detailed work scopes.
If you're a desk-based adjuster this could be the next step in your career!
If it sounds like someone you could be we would love to hear from you!
Responsibilities
* Provide a customer-focused and cost-effective service by visiting household claims customers.
* Collaborate with the Home Project Manager team to gather and provide site information for claim completion.
* Visit customers to assess liability, build work scopes, draw floorplans, and validate claims against policy cover.
* Agree settlements and determine the best management route for each claim.
* Record evidence, appoint suppliers, make liability decisions, and create initial reserves using claims scoping software.
* Manage personal appointments independently, and travel across the UK as required, with flexible hours including evenings and weekends.
Skills and experience we’re looking for
* Exceptional empathy and communication skills; adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations.
* In-depth expertise in the Residential (Home) property insurance sector, ensuring accurate assessments and tailored solutions.
* Advanced technical knowledge in building pathology and best practices, enabling precise evaluations and recommendations.
* Proficiency in claims scoping and management software (Symbility, ExactAware, etc.) and hands‑on tablet use on site.
* Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry‑specific legislation.
What you’ll get for this role
* Starting Salary £34,000 - £45,000 (dependent on skills, experience, and location)
* Bonus opportunity – 8% of annual salary (actual amount depends on performance)
* Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
* 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Share in the success of Aviva with our Save As You Earn scheme
* Brilliantly supportive policies including parental and carer’s leave
* Flexible benefits to suit you, including sustainability options such as cycle‑to‑work
* Make a difference, be part of our community and use your 3 paid volunteering days to help others
* We take your wellbeing seriously with lots of support and tools to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We’re inclusive and invite applications from people with diverse backgrounds and experiences. If you tick only some of the boxes, research shows women in particular may hesitate, but we encourage you to apply. If you’re interested in a job share, apply as a pair.
Learn more about working at Aviva
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining flexibility with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to.
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