Optical Assistant
Egham, TW20 9H
Salary up to £25,708.80 per annum (rising to £26,644.80 after completing our Front of House Development course)
About Us
Bayfields Opticians and Audiologists is an independent business committed to delivering exceptional service. While we have a national presence, we value local relationships and offer the latest in diagnostic equipment, contact lenses, spectacle lenses, and fashionable frames.
Role Overview
As an Optical Assistant, you will be the first point of contact for clients, greeting them in person or over the phone with a friendly smile. You will listen to their needs, work closely with the team including Practice Managers, Optometrists, Audiologists, and Dispensing Opticians to provide the best solutions, and ensure a high standard of service throughout the client journey.
Key Responsibilities
1. Greet customers and provide excellent service.
2. Assist with selecting frames, lenses, and optical products.
3. Dispense single focus, multi-focal, and contact lenses.
4. Manage appointments and bookings.
5. Maintain displays and ensure the store is tidy.
6. Handle administrative tasks such as payments and orders.
Qualifications and Skills
* Experience in dispensing various lenses and contact lenses.
* Strong IT skills.
* Excellent communication and listening skills.
* Customer service orientation and keen interest in eye care.
* Attention to detail and organizational skills.
* Ability to work independently and as part of a team.
* Previous optical retail experience is preferred.
What We Offer
We provide a supportive and enjoyable working environment, emphasizing professional development through our Front of House Development course. This includes training on client journeys, contact lenses, eye anatomy, spectacle frames, and lenses, as well as workshops on optical equipment and repairs. You will also explore audiology and visit Zeiss offices in Birmingham to learn about industry-leading lenses. The training concludes with a practical application in a learning practice environment.
If you are a passionate, customer-focused Optical Assistant seeking a rewarding role, we would love to hear from you!
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