Adventure Golf Supervisor - Woking VISION OF THE ROLE: Contributes to the delivery of all aspects of the Adventure Golf Operation and to maximise revenue through the sale of Adventure Golf Rounds and Casual / ad-hoc sales. To support the Food & Beverage Manager in the development and retention of a team of Adventure Golf Professionals, motivating and leading them to deliver exceptional service that meets and exceeds our customer's needs. To safeguard the long-term success of Burhill Golf Ltd for its stakeholders, the Adventure Golf Supervisor will display determination and focus in supporting the Food and Beverage Manager to drive all elements of Adventure Golf to the highest level ensuring that Hoebridge is recognised as the premier family-centric golf and leisure destination of the surrounding area. MEASUREMENT OF SUCCESS: The Adventure Golf Supervisor will be measured against key criteria: Operating profit (derived from F&B, events, functions) Annual measurement of staff engagement Customer loyalty measured by Net Promoter Score (NPS) Pass audits Food & Beverage Manager reviews, General Manager reviews, operational feedback, and personal objectives KEY RESPONSIBILITIES: Strategic * Assist the Food & Beverage Manager in ensuring that all aspects of the Adventure Golf department is aligned with the overall strategy for the club. * Influence and positively manage the development of organisational culture putting the team and their continued development / challenge at the forefront. Operations * Oversee the daily operation within Adventure Golf * Maintain positive and effective relationships with members and guests through an active presence in the Adventure Golf Kiosk, ensuring all customers and members receive a warm welcome and consistent high standard of service. * Process orders through the ESP/check order system and serve as appropriate. Completes opening and closing procedures as per shift, including responsibility for cashing up of the till points and locking/alarming the building. * Conduct a daily tour of the Adventure Golf area to ensure a clean and tidy operation. * Assist in the maintenance and upkeep of the Adventure Golf area Check orders to ensure complete and correct order meets presentation and quality standards. Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilising appropriate glass for order. Maintains and follows sanitation and cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keeps bar and restaurant service area clean in a timely manner. Follows all company policies and procedures, e.g., attendance, timekeeping, dress code, name badge, appearance. * Achieve a minimum of a pass in the Food and Beverage Audit Health and Safety audit. * Oversee the care and maintenance of all assets, inventory, and resources of the Adventure Golf Department. * Ensure that Health and Safety procedures are clearly communicated, effectively monitored, and regularly reviewed. People * People Management - ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and performance managing under or poor performers. * Regular, relevant and timely communication across the team to ensure full understanding and transparency of company objectives and performance. * Take an active role in the induction of all staff members, taking overall responsibility for their welfare and their development. * Assist the Food and Beverage Manager to ensure recruitment is completed ethically and legally. Job descriptions, expectations and goals are described at length. Comprehensive note taking at interview stage to reflect the candidate response. Compliance with Right to Live & Work laws and references sought and confirmed. * Assist the Food and Beverage Manager in the completion of team member Timeline and Employee Feedback Forms. * Ensure personal level of compliance within the BGL Academy is 100% at all times. * Maintain a strong network with fellow Hoebridge team members to support robust collaboration. Financial * Assist the Food & Beverage Manager with controlling Adventure Golf labour costs, in line with set budgets. * Adhere and monitor compliance of purchasing policies and procedures. * Ensure all BGL procedures and policies are adhered to. Marketing * Maximise sales potential through the marketing of Adventure Golf events and promotions. Customer Experience Ensure that all team members of the Adventure Golf department consistently deliver outstanding service levels to achieve maximum customer satisfaction. ____________________________________________________________________________________________________________ OUR VALUES: We expect all our staff to strive to: Maintain open and honest communication with our customers, both internal and external, at all times Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife Support each other in everything we do, recognised, and develop each individuals potential Take complete ownership of their own actions and have pride in what they do Deliver to our customer's consistent high levels of service, quality, and value in everything we do Look for alternatives to what we do seeking out and exploiting natural resources