Job Title: Customer Service Officer
Location: Hertford, Hertfordshire
Salary: £14.00 per hour
Contract Type: Full-Time, Temp
Hours: 37 hours per week, Monday to Friday
About the Role
We are seeking a motivated and customer-focused individual to join our frontline Customer Services Team in Hertford. As a Customer Service Officer, you will be the first point of contact for residents, handling a wide range of queries and complaints across council services including, waste and recycling, and more.
You’ll play a key role in delivering excellent customer care by providing clear, accurate, and empathetic responses via phone, email, web chat, and in-person enquiries.
Key Responsibilities
Respond promptly and professionally to customer enquiries and complaints.
Provide accurate information and advice on a range of local authority services.
Resolve customer issues at first point of contact where possible or escalate appropriately.
Log and track customer interactions using internal systems.
Maintain up-to-date knowledge of council services and policies.
Contribute to service improvements by identifying recurring issues and sharing feedback.
About You
We’re looking for someone who:
Has experience in a customer service or contact centre environment.
Communicates clearly and confidently, both verbally and in writing.
Remains calm and professional under pressure.
Has a problem-solving mindset and a commitment to delivering high-quality service.
Is IT literate and able to quickly learn internal systems.
Understands the importance of treating all customers with respect, empathy, and fairness.
What We Offer
A supportive and friendly working environment.
Hybrid working options (subject to role requirements).
Generous annual leave entitlement.
Local government pension scheme.
Ongoing training and development opportunities.
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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