Job Description
An exciting engineering role is available for a Technical Service Engineer to support scientific equipment used by customers across the UK. This is a hands-on position combining technical support, customer training and field service.
The Role
Provide technical support for hardware, software, and applications via phone, email, remote access, and on-site visits
Carry out equipment installation, servicing, repairs, and preventative maintenance
Travel within the UK and internationally for customer support and training
Maintain service records and support tickets using a CRM system
Produce and update technical documentation including manuals and service notes
Deliver technical demonstrations and customer training sessions
Escalate technical and quality issues and support resolution with product specialists
Support exhibitions and other technical activities as required
About You
Degree in Engineering, Physics, Materials Science, or a related scientific discipline
Understanding of physics and/or materials
Hands-on experience supporting, servicing, or maintaining technical equipment
Customer-facing experience with strong communication skills
Good IT skills including Microsoft Office; CRM experience beneficial
Full, clean driving licence
Well org...