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Customer Service Representative, Greetland
Client:
William Hill
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
2aeaf36147a2
Job Views:
11
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops involve more than just taking bets; our colleagues are the backbone of our business, and working in retail at William Hill is about getting to know our customers and communities. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a rewarding career with incentives to motivate you!
You will be responsible for:
1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers use betting terminals
4. Building relationships and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities
Working Patterns:
1. Shops operate between 8am-10pm, Monday to Sunday
2. Shifts are on a rota basis, including evenings and weekends
What do you need to be successful?
1. Age 18+ (legal requirement)
2. Passion for delivering great customer service
3. Strong interpersonal and empathy skills to engage with diverse customers
What's in it for you?
We offer a range of benefits to support your development and wellbeing, including:
* Working hours: Full and part-time options
* Compensation: Minimum wage plus quarterly performance bonuses
* Holiday entitlement: 28 days plus a paid day for your birthday
* Pension plan: Employer match up to 4%
* Perks and discounts: Discounts in shops, cinemas, holidays
* Subsidised travel: Discounted Oyster card for London-based roles
* Training and development: Opportunities for career growth within the company
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