Location: Reading - Office based.
Employment Type: Full time, Monday to Friday 7.30am - 4.30pm
Industry: Manufacturing / Distribution / Technical Sales Support
Salary: £28,000 - £32,000
Are you a proactive and detail-driven professional with a passion for delivering outstanding customer experiences? This exciting opportunity to join a well-established business that prides itself on excellence, innovation, and teamwork.
We're looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. If you enjoy juggling multiple responsibilities—from customer support and order processing to logistics coordination and internal communication—this role offers variety, growth, and meaningful impact. Join a lovely friendly team environment, get support from colleagues and enjoy a pleasant and modern office space and kitchen.
What You'll Be Doing:
Customer Engagement & Order Management
* Manage inbound enquiries via phone and email with professionalism and efficiency
* Accurately process customer orders, ensuring seamless coordination with internal teams
* Provide first-line support for technical product queries (training provided)
* Build product knowledge to help customers make informed decisions
Logistics & Internal Coordination
* Track deliveries and liaise with the warehouse on stock, backorders, and shipping
* Maintain accurate records using internal systems and shared documentation tools
* Ensure all bookings and order updates are captured in real-time
Reporting & Administration
* Prepare daily and monthly reports to support business operations
* Stay on top of administrative tasks with precision and timeliness
Requirements
What We're Looking For:
* Previous experience in customer service, order processing, or sales support
* Exceptional communication skills—both written and verbal
* High attention to detail and strong organisational skills
* Comfortable working across multiple systems (Excel, Google Sheets, etc.)
* Ability to work independently while collaborating closely with other departments
Bonus Points For:
* Experience with ERP systems (e.g., OrderWise)
* Background in logistics or warehouse coordination
* Familiarity with technical or colour-matching equipment (nice to have—not essential)
Benefits
Why You'll Love It Here:
* A collaborative and professional working environment that values respect, kindness, and integrity
* Exposure to diverse and interesting tasks—no two days are the same
* Opportunities for development in a growing business
* Pleasant and modern office
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