Job Description
Key Responsibilities
Solution Architecture & Design
* Design Scalable Solutions: Architect end-to-end HAM solutions that align with ServiceNow best practices and CSDM (Common Service Data Model) principles.
* Governance Frameworks: Establish and implement HAM governance frameworks, including data integrity policies, compliance standards, and audit readiness protocols.
* Integration Strategy: Design and manage complex integrations between ServiceNow HAM, the CMDB, and external procurement or discovery tools using REST/SOAP, MID Servers, and APIs.
Technical Execution & Development
* Module Configuration: Lead the technical configuration of Asset Classes, Models, Stockrooms, Transfer Orders, and Lifecycle Stages.
* Customization & Scripting: Develop sophisticated workflows using JavaScript, Glide API, Business Rules, and Client Scripts to automate manual asset tasks.
* Release Management: Oversee the ServiceNow upgrade lifecycle for HAM, ensuring custom configurations remain compatible with new platform releases.
Leadership & Stakeholder Engagement
* Workshop Facilitation: Lead requirement-gathering sessions and workshops with stakeholders to translate business needs into technical user stories.
* Team Mentorship: Act as a technical lead for development teams, providing code reviews, mentoring, and guidance on ITAM/ITIL best practices.
* Cross-Functional Collaboration: Partner with Procurement, IT Operations, and Finance teams to ensure seamless data flow across the enterprise.
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