Job Description
Stoke City Football Club of the English Football League is looking for enthusiastic Family Area Team Members to help create unforgettable match day experiences at the bet365 Stadium.
Reporting to the Fundraising and Events Manager, as a Family Area Team Member, you will be right at the heart of the action. You will be the friendly face who welcomes, supports and engages with families across our family areas and other parts of the stadium when required.
This is a lively, people focused role where team members will be required to engage with young people and families, actively deliver a range of activities and encourage supporter participation and engagement.
The successful candidates will display a friendly and confident personality, have excellent communication skills and will make themselves visible and approachable on a match day.
Main Responsibilities
* Meeting, greeting and interacting with families.
* Leading and delivering fun and engaging activities.
* Encouraging participation and helping build an exciting and inclusive match day atmosphere.
* Assisting with the setup and breakdown of family area activities and events.
* Providing information and supporting families regarding match day services and facilities.
* Monitoring the family area to ensure a safe and enjoyable environment for all attendees.
* Collaborating with other team members and departments to enhance the overall match day experience.
Key Skills and Experience
* Excellent communication skills.
* Confident, friendly and approachable personality.
* Previous experience within a similar role would be advantageous.
* Ability to work effectively in a team and independently.
* Strong organisational skills and attention to detail.
* Flexibility to adapt to changing situations and demands.
* A passion and commitment in providing excellent customer service.
Positions will be offered on a casual and intermittent basis. All relevant training will be provided. The ideal candidate will be available to work evenings and weekends to cover match day fixtures and other ad hoc events at the bet365 Stadium.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
Closing date for applications is Monday 1st June 2026.
Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
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The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.