Overview
Be among the first 25 applicants
At the heart and soul of London since 1895 West Ham United is a dynamic, fan-focused football club constantly moving forward but always with an eye on the past. Our home at the London Stadium has a capacity of 62,500 making it one of the biggest club stadia in the country. Our tickets are the lowest priced for London-based clubs in the Premier League, echoing objectives to create Affordable Family Football. In 2018, our Women’s team gained professional status for the first time, jumping 2 divisions and competing in the Women’s Super League (WSL). The club opened a brand-new Academy facility in Chadwell Heath in April 2019. On the business side, we are developing a stadium our supporters can call home and have achieved Disability Confident Leader status. The club employs a growing workforce of approximately 300 core staff and 500 Foundation and events staff.
In October 2023, West Ham United was awarded the Advanced level of the Premier League Equality, Diversity and Inclusion Standard. This is the second time the club has received the award, having first been presented with the Advanced level in 2020.
Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
Position
IT Service Desk Analyst
Location: West Ham United Football Club (with travel to other sites)
Hours: Full-Time | Contract: Permanent
Salary: £26,000 per annum
Checks Required: Enhanced DBS with Children’s Barred List
Join the team behind the team. This is your chance to be part of something bigger — combining elite sport and cutting-edge technology. West Ham United FC is expanding its IT team and we’re on the lookout for a dedicated IT Service Desk Analyst to join us on our journey.
From Rush Green to the London Stadium and beyond, you’ll be at the frontline of our IT support operation — helping staff, press, and guests across the club stay connected and supported.
Responsibilities
* Be the first point of contact for all IT-related incidents and service requests
* Support users both face-to-face and remotely across multiple club sites
* Log, track, and escalate issues using our ITSM platform
* Configure and troubleshoot devices running macOS, iOS, and Windows 11
* Set up laptops, mobile devices, and VOIP phones
* Deliver exceptional service to teams across football, commercial, and operations
What We’re Looking For
* A tech-savvy, customer-focused individual with a proactive mindset
* Strong problem-solving skills and a logical approach to troubleshooting
* Excellent written and verbal communication
* Ability to work independently and as part of a team
* Flexibility to work weekends at short notice
Your Technical Toolkit
* ManageEngine, Pulseway
* SCCM laptop builds
* Office 365 and Microsoft Server (2012+)
* Confident with macOS, iOS, and Windows 11
Requirements
* GCSEs (A–C or equivalent) in English and Maths
* Previous experience in a customer service or IT support role preferred
Benefits
* 25 days annual leave plus your birthday off
* Pension and life insurance
* Healthcare cash scheme
* Travel season ticket loan
* Cycle to work scheme
* Priority access to apply for match tickets
* Discounted season tickets
* Staff discounts in the club store, café and our official partners products and services
* Discounted gym membership and onsite fitness room facilities
* Family friendly leave policies
* Company social events
EDI and Safeguarding
* EDI Statement: The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
* Candidates must: demonstrate capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
* Safeguarding: The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Essential background checks may be required, including DBS checks depending on responsibilities.
* The candidate agrees to follow the Club’s Safeguarding reporting procedures and to report any concerns within 24 hours, or as directed.
Applications
To apply, please submit your application via our careers portal: https://www.careers.whufc.com
Deadline: 5pm Wednesday 15th October 2025
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
Job Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industries: Sports Teams and Clubs
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