New Look Weymouth, England, United Kingdom
THE ROLE:
As Applications Services Manager, you will be responsible for the management of our core business applications by installing, configuring, upgrading, administering, monitoring and maintaining the applications to ensure they are correct, secure, available and compliant with contracts and continuously improved to meet evolving business needs.
You’ll lead a team of Application Support Analysts and work with internal stakeholders and external partners to deliver excellent support, seamless change, and innovative solutions.
This is a hands-on leadership role where you’ll combine technical expertise with people leadership, ensuring your team is motivated, skilled, and supported in their development while driving service excellence and value for the organisation.
This role is based at our Weymouth office, minimum 2 days a week.
WHATS IN IT FOR YOU:
* 40% staff discount plus friends & family discounts throughout the year
* Access to our reward platform for external discount and offers
* Profit related bonus scheme
* Option to join our Healthcare Private Medical Scheme
* Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
* All employees are covered by our life assurance policy from day one
* Unlock extra leave with our buy more holiday scheme
* Celebrate YOU! Enjoy an extra paid day off on your birthday each year
* Enhanced maternity, paternity and adoption leave, and shared parental leave
* Spread the cost of your commute with interest-free season ticket loans
* Do your bit for the environment and save money with our Cycle2Work scheme
* We\'re proud to partner with the Retail Trust and Fashion & Textile Children\'s Trust
WHAT YOU’LL BE DOING:
Application Management & Support
* Take ownership of the lifecycle of defined business applications, from implementation to retirement.
* Provide subject matter expertise during projects, ensuring solutions are fit for purpose and meet business expectations.
* Oversee 2nd and 3rd line application support, ensuring incidents and service requests are resolved efficiently and communicated clearly, including minor upgrades, fixes and minor enhancements as required
* Responding to calls logged, maintaining call records and providing appropriate and timely communication to customers & investigating all assigned incidents to root cause so that fixes can be developed as appropriate
* Analyse incident trends and work proactively to reduce recurring issues and improve resilience.
* Ensure documentation, continuity plans, and disaster recovery procedures are up to date and effective.
* Drive continuous improvement through proactive monitoring, automation, and enhancements.
Leadership & People Development
* Lead, coach, and develop a team of Application Support Analysts, creating an environment where they can grow and succeed.
* Ensure each team member has clear goals, regular feedback, and opportunities to develop their skills and careers.
* Promote a collaborative culture where ideas are shared, and successes are celebrated.
* Support resource planning to support delivery of projects and implementation of application changes to ensure the right skills and capacity are available to meet current and future needs.
* Support workforce planning to ensure the right skills and capacity are available to meet current and future needs.
Collaboration & Stakeholder Engagement
* Partner with Service Managers, Product Managers, and Project Managers to ensure application services align with business priorities.
* Act as a trusted advisor to stakeholders, explaining technical issues and opportunities in clear, simple language.
* Build strong relationships with business teams to understand their needs and identify opportunities for applications to add value.
* Manage third-party suppliers, ensuring high-quality service delivery and value for money
* Participate in service reviews, monitoring performance against SLAs and driving improvements.
* Coordinate with suppliers during incident resolution, change delivery, and enhancement projects
WHO YOU ARE:
* Degree in IT, Computer Science, or related discipline (preferred).
* ITIL Foundation or equivalent understanding of IT service management best practices and ITIL Principles.
* Experience managing technical and multi discipline teams.
* Strong background in application support, lifecycle management, and service delivery.
* Experience with Oracle, Microsoft SQL, or similar technologies is desirable.
* Knowledge of APIs, integrations, and cloud-based applications is a plus.
* Vendor and contract management experience.
* Understanding of the retail sector or similar fast-paced industries is desirable.
* A clear communicator who can adapt style to suit technical and non-technical audiences.
* Customer-focused, passionate about delivering excellent service.
* Able to think strategically while remaining hands-on with delivery.
* Comfortable with change, proactive in seeking improvements, and resilient under pressure
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we\'re keen to discuss this with you in line with the output needed for the role.
Seniorities & Employment
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Retail and Retail Apparel and Fashion
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