This is a dynamic and hands-on apprenticeship opportunity where you'll gain valuable skills and knowledge essential for a successful career in business administration and customer service. You'll work closely with both colleagues and clients across the UK and internationally, contributing to various areas such as sales, customer support, and office administration.
Key Responsibilities
* Gain experience in communicating with a wide range of clients — from individuals to large corporate customers, both locally and globally
* Develop strong interpersonal and customer service skills by responding to enquiries via telephone, email, and in-person interactions
* Assist in preparing and submitting quotations based on price lists, customer requirements, and product knowledge
* Input and manage customer enquiries and orders using the company's ERP system, ensuring accurate records and task scheduling (e.g. quotation follow-ups)
* Support the coordination of installation projects by liaising with customers and subcontractors
* Participate in marketing efforts, including maintaining website content, managing Google Ads, and supporting social media campaigns
* Build basic IT and technical skills while assisting customers with product-related support
Requirements
* Aged 16 or over
* Living in England
* Not in full-time education
Desired Skills & Attributes
* Basic computer literacy
* Strong written and verbal English
* Good organisational skills and ability to manage tasks under pressure
* Keen attention to detail
* Team player with a problem-solving mindset
* Clear and professional phone manner
* Additional language skills (e.g., French, Spanish) are a plus but not required
Personal Qualities
* Friendly and approachable
* Eager to learn and grow
* Reliable and self-motivated
* Open to working across different areas of the business
Preferred Qualifications
* GCSEs (A*-C / 9–4) in English and Maths or equivalent
What We Offer
* £1,000 monthly salary
* 28 days annual leave (including 8 bank holidays)
* Casual dress code
* Company pension
* On-site parking
* Convenient location near bus stops and Guildford train station
* Friendly, supportive working environment
* Potential for progression to higher-level apprenticeship (Level 4–6) or full-time employment after completion
About FootfallCam
Founded in 2001, FootfallCam is a UK-based technology company focused on delivering cutting-edge hardware and software solutions globally. Our diverse product portfolio includes people counting systems for retailers ), smart mirrors ), nursery webcams ), and web design services for the childcare industry ). With offices in the UK and the Far East, we are a small but fast-growing company making a big impact worldwide.
Job Type: Full-time
Pay: £800.00-£1,000.00 per month
Benefits:
* Casual dress
* On-site parking
Work Location: In person