Our company is a leading manufacturer, specialising in the production of tailored conservatories, expertly crafted at affordable prices. We are currently seeking an enthusiastic, highly skilled and experienced Customer Service Advisor to join our customer support team. If you excel in creating meaningful customer connections and thrive on solving problems, combined with a genuine warmth and dedication to customer satisfaction, we'd love to hear from you
Key Responsibilities:
Customer interaction/Problem solving
* Create an immediate and long-lasting rapport with our customers
* Respond promptly to customer inquiries and complaints through various channels, applying company policies to provide effective customer solutions
* Listen attentively to customers to proactively understand and address their needs, escalating issues as necessary
* Offer technical assistance to address customer questions regarding products, services, and installation
* Address issues such as returns, faulty or damaged products, wrong or delayed deliveries, adopting a solution-orientated mindset
* Accurately record, update, and log all interactions with customers in the company database
Administrative tasks
* Complete sales administrative duties for customer orders from the point of sale, including self survey and payment requests
* Add customer accounts and raise/amend sales orders in Sage200
* Identify and allocate approved installers, with consideration to availability and location
* Process approved installer completion notes and photos
* Request, check and update approved installer public liability insurance
Payments
* Process incoming payments, maintaining accurate payment records and verifying payment information for accuracy and completeness
* Handle sensitive financial and personal information in compliance with GDPR and FCA regulations
Teamwork
* Collaborate with colleagues to share knowledge and resolve complex issues
* Engage and contribute to aid the improvement of customer service processes
Key Competencies:
* Customer Service Experience: Minimum of 2 years in a customer service role
* Communication Skills: Strong verbal and written communication skills
* Patience and Calmness:Ability to stay composed in stressful situations
* Active Listening and Problem Solving: Proactive in understanding and resolving customer issues
* Self-Starter and Team Player: Able to work independently and collaboratively
* Attention to Detail: High level of accuracy in recording and processing customer interactions, payments and sale order details
* Organisational Skills: Ability to multitask and prioritize tasks effectively
* Basic Computer Skills: Ability to navigate operating systems and perform fundamental tasks on a computer
* Birthday leave policy
* Employee Referral Scheme
* Working Hours: 9am - 5pm, Monday-Friday
* 28 days holiday inclusive of recognised public holidays
Job Types: Full-time, Permanent
Pay: £26,000.00-£27,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
* Referral programme
Experience:
* Customer service: 2 years (preferred)
Work Location: In person